I read this and then gave it to the manager of a 4 star hotel, he read it and within a week most of the staff did the same.
Supposedly real life anecdotes from a five star hotel in London cobbled together and created a 24 fly on the wall story.
Very easy and quick to read, amusing and as I spend a lot of time in hotels, interesting.
Score 7/10
Date read June 2005
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